Can I receive a phone call before the driver arrives?
Due to the number of drops in a day that carriers are expected to make, they are unable to phone prior to making the delivery, they are supplied with a contact phone number but this is only used if they are having difficulty in finding your property.
When will my goods arrive ?
Demar UK carry large stocks of most products, but most items are picked and packed to order, therefore our standard free delivery window is approx 3 working days.
Do you fit other products?
Demar are able to offer a fitting service for most of its products. These include full platform van roofracks, van roof bars, van rear door ladders, flettner roof vents, van bulkheads. Please phone for a quotaion.
How long to fit the ply lining kits?
When we fit van ply lining kits it take between 30 - 60 minutes depending on the size of the van, we have a waiting room so it is usually undertaken without you having to leave the van with ourselves.
Do you offer an installation service?
Yes, demar will install our van ply lining FREE OF CHARGE at our Worcester fitting depot. Please note that this serivce has to be pre-booked, it is not possible to just arrive and have the work done.
Is VAT included?
As our terms and conditions state, we are a business to business including sole traders operation, therefore all prices quoted are exclusive of VAT.
Northern Scottish and non UK mainland postage
As we use a private carrier Nightfreight they impose a surcharge upon ourselves for delivering to Northern Scotland, or non UK mainland. This does not mean that we can't deliver to these postcodes, please phone so that a price can be quoted.
What are you opening hours?
Demar UK have 3 phone lines into the sales office and they are answered between 8.00am to 4.00 pm Monday to Thursday, 8.00am to 1.00 pm on a Friday.
Our prices are delivered prices for all orders over £30. Orders under £30 are subject to a £10 carriage cost.
Can I order over the phone?
Demar understand that many people do not wish to order van accessories on line, so we accept all major credit and debit cards over the phone
My delivery has arrived but no VAT receipt
The VAT receipts are sent out after we have had a confirmation from the carrier that the delivery has been made. The VAT receipt will arrive within 1-2 weeks of the delivery being made.